Return Policy

RETURNS

If you wish to make a return, please contact us at shop@bellagracen.com within one week of receiving your order. You will need to provide your order number, items to be returned, and the reason for return.

Once your return has been approved, we will issue a return label for you to pack and ship your return to the appropriate address. You will have an additional 7 days to get the item back to us.

Return shipping will be at the expense of the customer. The return postage fee (plus applicable taxes) will be deducted from your refund. You will be refunded for the item value only (excluding original shipping cost) once the return has made it back to us in its original condition. If the item is not returned in its original condition, you will not receive a refund for your return.

NO RETURNS OR EXCHANGES WILL BE ACCEPTED IF CLOTHING HAS BEEN WASHED, WORN, OR IF HANG TAG HAS BEEN REMOVED.

Once we receive your package, we’ll process your return/refund within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.

EXCHANGES

We are not able to offer exchanges online. We recommend returning your order and placing a new order online.

SIZING

If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed at our store in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at shop@bellagracen.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.